By engaging with coaching services provided by Cogniivity Science Inc., you agree to the terms and conditions outlined below. These terms apply to all one-on-one coaching, group coaching, and related services offered through this website or in person.
Coaching is a collaborative process intended to enhance personal and professional development. It is not a therapeutic, legal, or medical service and should not be used as a substitute for counseling, diagnosis, or treatment of any mental or physical health condition.
The Coach is not liable or accountable for any actions, decisions, or outcomes resulting from coaching conversations. Clients are responsible for their own well-being and progress throughout the process.
Clients agree to take full responsibility for their choices, behavior, and results arising from coaching. They commit to open communication, honesty, and active participation in their growth journey. Coaching does not guarantee specific outcomes.
All coaching conversations are considered confidential and are protected under the International Coaching Federation (ICF) Code of Ethics. However, confidentiality is not legally privileged as it would be in therapy or law. Information may be shared under the following exceptions:
Please review our Confidentiality Policy and Privacy Policy for more details about data handling, HIPAA compliance, and your rights regarding your personal information.
Clients may select hourly or monthly coaching plans. Payments are due as follows:
Additional services outside scheduled sessions (e.g., reviewing reports, custom summaries) may incur pro-rated fees. All fees are subject to change prior to agreement signature.
Each coaching session typically lasts 50 minutes and may occur via phone, Zoom, or in person, based on mutual agreement. It is the Client’s responsibility to initiate each session on time.
Clients must give at least 48 hours’ notice to reschedule a session. Sessions canceled with less than 48 hours’ notice may be forfeited and not refunded or replaced.
Coaching is a commitment-based relationship. Refunds are not generally offered. However, exceptions may be considered on a case-by-case basis for unexpected personal emergencies or extenuating circumstances.
Participation in group coaching is contingent on adherence to program guidelines, confidentiality, respectful conduct, and timely payment. Missed sessions cannot be rescheduled. Full group terms are shared prior to enrollment.
Client information is handled in accordance with HIPAA regulations when applicable. Clients may request access to, or corrections of, their records by submitting a written request. Please see our HIPAA Notice of Privacy Practices.
In the event of a disagreement, both parties agree to attempt good-faith mediation for up to 30 days before pursuing legal action. Any unresolved matters will be addressed in the appropriate jurisdiction under Canadian law.
This policy, together with the Client Service Agreement and Group Coaching Terms (if applicable), constitutes the full agreement between the Client and Cogniivity Science Inc., superseding any prior agreements or understandings.